@ruadhan

Just like you, Sodaq has an application in our IoT-network. Before Sodaq provided you the device, they registrered the IMEI number in their application.
That means that there is a double registration of the same IMEI in our IoT-network. Hence, our network is not showing the data of the IMEI to anyone. Because there are two people now who claim to be the owner of the same IMEI.