Early Access participants

Hi @Sunny8569,
Please be aware that the maintainers of this forum are hardly ever here anymore.

Hey Ali,

Although Helium was available in the dropdown of protocols, it doesn’t work in this type of project. Sorry for that.

However, if you go to your project page you’ll see that I have added a new project to your account. In this new project you should be able to add Helium devices succesfully.

No new platform Maarten. I was just not fast enough with sending out the email about the completion of the network change.

The short notice is something that shouldn’t happen again. The time window of these kind of changes is something that we’ve to look in.

Thx for bearing with us!

I’m very happy I received an announcement from Afzal yesterday. Not happy at all with the fact that you keep doing maintenance in the middle of the day and that you keep announcing way to short before the interruption. But hey, at least I received an email.

However, when I want to know more about the interruption and find out if it went as planned, where can I go??

There’s nothing on the forum and nothing on the discord. Not even the announcement.

Is there a new platform somewhere that I didn’t hear about?

@magnatron Ah, not here but in the mail. Thanks.

Any update on the update? Is it done? Did it go well?
Thanks

@afzal_m very happy to hear this. As there was no change in the announcement I could only respond to what was stated.

@magnatron thanks for the feedback. As already discussed today, we do realize that this was too short notice. We, therefore, postponed the maintenance to Mon Dec 19th 10:00 - 12:00.

@Florian-Duecker Again: unacceptable the way this is handled. 1,5 working day ahead announcement. Not in the “Announcement” channel. Expecting understanding. No buffering.

Please explain how we should inform our customers their device won’t be working in the middle of a working day tomorrow?
Also please help us to deal with the anger and frustration our customers will show. Oh, and please tell where we can collect lost revenue because customers are walking out.

Thanks for your understanding

Hello,

The iotcreators portal doesn’t show our devices. And new devices are not able to connect to NBioT network. It always been fine until yesterday after sudden stop