No new platform Maarten. I was just not fast enough with sending out the email about the completion of the network change.

The short notice is something that shouldn’t happen again. The time window of these kind of changes is something that we’ve to look in.

Thx for bearing with us!

Hello

I have problems with the portal, forum

Sometimes I have a problem with the website, some functions do not work and the website wants to verify my email ("Additional information is needed to update your account… "), where no iotcreators.com emails come to my email. I ordered a free Starterkit. When filling out the form, I first clicked that I have a SIM card and then unchecked this option and moved on. Then I got an email: “Your project is now ready to go. As you have selected that you already got a SIM card from us, you can start right away.”
but I didn’t check the option (“I’ve already got an IoT Creators SIM card”) that I have a SIM card. I don’t have a SIM card. What to do to get a free SIM card?
What should I do? delete account and create again?

I tried to create a second account on iotcreators.com and place the order again, again I got the email “As you have selected that you already got a SIM card from us, you can start right away.” I did not check this option.

Maybe the site has some errors in saving sessions, user cookies?

hi @kamiel2877 , can you please write to support@iotcreators.com specifying the mail associated to your account and the project that you wouldlike to add your device to?

Best Regards
Marco

I am sorry to hear that. Could you please send a mail with the affected IMEIs to support@iotcreators.com? Many thanks!

Hello Afzal

do you know if NON-IP is available with Swisscon in Switzerland?

does the change to the simcard settings (to add NON-IP to the mix) still allow the simcard to connect to the out-of-the-box APNs it currently can connect?

Thanks
Felix

hi @foorschtbar , can you please write to support@iotcreators.com, specifying there the imei of your device and your simcard iccid?

Thank you!
Best Regards
Marco

@MarcoPeli
Sorry, I was not thinking.
I have been using the register application URL page, that is where the Python code comes from. I will check Postman.

Hi Kamiel,
please do not post sensible data here such as your sim card iccid, i wanted to delete it but i deleted your port instead by mistake, sorry for that!
You should now be able to add your sim card, please try to register it again in your project.

If you need further assistance, i am glad to help you!

Thank you very much
Best Regards
Marco Peli

Finally some good news: the system has been up again since this morning around 9 and since 10 without further disturbance. The team was able to stabilize the system further and currently we don’t see any more issues.

We will come back to you in the next days to give you some more insights on what happened and what we plan to do in order to prevent this from happening again.

Thanks for being patient with us.

BR
Florian

If the demands for ipv6 grows, we will consider implement it

@Ravindra-Singh428 can you try to send data again please?

Deutsche Telekom will upgrade their NB-IoT platform in order to proactively increase the capacity and make it more scalable and robust for the future. Doing this, we benefit from better feature set (like using NB-IoT and LTE-M traffic through the same VPN tunnel) as well as security hardening.
The migration of our APN “cdp.iot.t-mobile.nl” to the new platform will be performed by the Deutsche Telekom Core Network team automatically. It does not require any activity from your side, so there is no need for new configuration of your IoT solution or anything alike.

Maintenance window:
May 10th, 2022 at 4:00 am CEST
May 17th, 2022 at 4:00 am CEST

Service Interruption:
There will be a service interruption for approx. 45 minutes during the night. The devices will lose the PDP connection and need to create a new IP session at the end of the maintenance window. After the new platform starts operation, the devices will re-login to the network automatically and will get a new IP address.

Experience from other customers:
This maintenance work was already performed for the customers located in Germany. We didn’t receive incident reports related to this change. That’s why we’re optimistic that it will run smoothly for the IoT Creators APN as well.

Please contact me/us in case you’ve got any questions or doubts and concerns.

We apologize for the inconvenience and are optimistic that you’ll benefit in the future from that change.

@MarcoPeli Thank you, this was the problem. 😉

@Mikael-Guenais If you order a free starterkit (incl. 1 SIM) you should be able to do the order process directly in the standard order flow. If you want to buy SIM cards, please reach out to support@iotcreators.com and we will help you out with your order. Sorry for the inconvience.

BR
Florian

Hi Mikael,

you can order a Starterkit with “public internet access” (it’s a bit misleading, but you need to select LTE-M starterkit in the order process). However, this is only available for testing purposes and not for productive systems. So in our paid plans we cannot offer this at the moment.

In our standard setup you would usually trigger the downlink message via API call (or directly in the portal) and thus the device’s IP does not need to be fixed.

BR
Florian

@Jan-Kolorenc-0 hello Jan, i wrote you in private

@Philipp-Berg-0 All good, I have not been aware that clicking Save already triggers a validation of the URL and an sending an “empty” package to the endpoint.

Hi Rik,

can we have a conf-call about this topic. We are currently making customer interviews to understand your requirements better.

Yes, we can raise priority for this topic 🙂

I will send you and email to schedule a conf-call.

Regards, Roland

Now my additional hint about the AT commands: please have a look at our AT command guide for the modems
Please use the APN that I mentioned above because the one in the script is from IoT Creators.