@Jeroen-van-Bussel hello, yes exactly

@Ravindra-Singh428 hello, as i mentioned in the private chat, i will submit this to the rest of the team for further verifications, i will let you know when there are advancements in the status of your request, thank you for your patience

@magnatron hi, yes the update is completed, we had an outage of about 2 minutes at around 10.45 because of it, everything is up and running since then.

BR Marco

hi @Tino0945 , could you please write to support@iotcreators.com specifying the imei of the device, your sim card iccid and the device location?

Thank you very much
Best Regards
Marco Peli

hi @Filip9679 !
yes you will be able to change it later, you can always end your starterkit project and create another one with a different type, and if you have any issue doing that you can write me here and i will do it for you
I suggest you to chose the option “Via webhooks and off-the-internet”, so that you will be able to use iotcreators services later if you like.
If you only plan to only connect to public ip addresses though, registration is not even mandatory, you cna just insert it in your device and start using it.
You will have to setup the correct apn to work with public or iotcreators services.
To connect to public ip addresses, use apn internet.gma.iot
To connect to iotcreators services, use apn scs.telekom.tma.iot

Sim card works in many different countries, you can see a list here: https://docs.iotcreators.com/docs/roaming-mobile-iot-networks

Hope this helps!

Thank you,
Best regards
Marco Peli

hi @Christos1080 , happy to have you on board!
To answer your questions:
3. Yes, you can use iotcreators sim cards under cosmote in greece (nb-iot only, lte-m not supported)
4. yes absolutely. Also, if you want to use iotcreators services, the only way to access them is to use iotcreators sim cards
5. I searched for your modem and it seems that supports nb-iot and lte-m, so itcreators sim cards should work

If you have any other questions, do not hesitate to ask!

Best Regards
Marco

hi @Gayan8090 , to connect to servers outside iotcreators ones, please use apn “internet.gma.iot”.
APN “scs.telekom.tma.iot” is only for accessing iotcreators sevices.

Thank you very much,
Best Regards
Marco Peli

@magnatron hi, yes the update is completed, we had an outage of about 2 minutes at around 10.45 because of it, everything is up and running since then.

BR Marco

hi @Yentl1193, can you please write to support@iotcreators.com specifying your sim card iccid and imei? Thank you!

Best Regards
Marco

hi @GrandPep , can you please write to support@iotcreators.com, specifying the device imei and your sim card iccid?

Thank you!
BR
Marco

@trick2011 , to help you troubleshoot your problem, you can also refer to our docs here that explains eDRX: https://docs.iotcreators.com/docs/nb-iot-network-information, and also here on the official gsma website you can find infos about the edrx parameters in europe https://www.gsma.com/iot/mobile-iot/roaming/ . Also, to be able to send data to your device through eDRX, you will need to send at least one payload from the device to our platform, because the mobile network needs to know the ip address of your device in order to correctly forward the message through eDRX.
Hope this helps!

BR
Marco

hi @trick2011, edrx is supported in the netherlands, i know that under roaming with vodafone libertel it works perfectly

ji @trick2011 , that means that our api is properly working. please verify on your device that edrx is enabled. Also, edrx is not supported everywhere, where is the device located?