@Jeroen-van-Bussel hello, yes exactly

@Ravindra-Singh428 hello, as i mentioned in the private chat, i will submit this to the rest of the team for further verifications, i will let you know when there are advancements in the status of your request, thank you for your patience

hi @Yentl1193, can you please write to support@iotcreators.com specifying your sim card iccid and imei? Thank you!

Best Regards
Marco

hi @GrandPep , can you please write to support@iotcreators.com, specifying the device imei and your sim card iccid?

Thank you!
BR
Marco

@trick2011 , to help you troubleshoot your problem, you can also refer to our docs here that explains eDRX: https://docs.iotcreators.com/docs/nb-iot-network-information, and also here on the official gsma website you can find infos about the edrx parameters in europe https://www.gsma.com/iot/mobile-iot/roaming/ . Also, to be able to send data to your device through eDRX, you will need to send at least one payload from the device to our platform, because the mobile network needs to know the ip address of your device in order to correctly forward the message through eDRX.
Hope this helps!

BR
Marco

hi @trick2011, edrx is supported in the netherlands, i know that under roaming with vodafone libertel it works perfectly

ji @trick2011 , that means that our api is properly working. please verify on your device that edrx is enabled. Also, edrx is not supported everywhere, where is the device located?

hi @trick2011 , i see that you have edrx enabled (or it seems so, i am not completely familiar with your modem). in this case, to send data to the device you can use our edrx api explained here https://docs.iotcreators.com/reference/send-base64-edrx-downlink-message , so that you don’t need to send data in order to receive.

Hope this helps!

BR
Marco

@magnatron can you please share at what times you are experiencing this lack of messages and how many messages you expected? please write to support@iotcreators.com specifying the imei of the device and iccid of sim card
Thank you
BR Marco

hi @foorschtbar , can you please write to support@iotcreators.com, specifying there the imei of your device and your simcard iccid?

Thank you!
Best Regards
Marco

@Reinier-Hasper yes exactly, your device under mobile connectivity can open a tcp socket with the remote server and have a bidirectional channel in this way, but not viceversa

hi @Reinier-Hasper , generally speaking, you cannot be reached from the internet even with the public apn. That is how basically all mobile carriers work, you are effectively behind a private network and thus cannot be reached from the external world.

Hope this clarifies,

BR
Marco Peli