iotcreators.com web
    • Login
    • Search
    • forum.iotcreators.com
    • docs.iotcreators.com
    • Tags
    • Popular
    • Recent
    • Register

    Portal Does not forward messages

    iotcreators.com portal & API
    nb-iot t-mobile nl connection protocols
    5
    11
    284
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • D
      Dirkie123 last edited by

      Hi, I have build a custom board with a SARA R410-02B on it, until yesterday it was working fine, but then the portal stopped forwarding the messages to my application server (Node red). When i click the save button in the portal i do see test message on my application server, and when i send something from the device i do see the data in the portal, it is just not forwarding to my server, can anyone help me out?

      1 Reply Last reply Reply Quote 0
      • D
        Dirkie123 last edited by

        Hi, I changed out the board and the SIM card and now it sends data to my server again but I dont see any data in the portal(maybe that takes some time the first time?). but i am happy to see it working again.

        1 Reply Last reply Reply Quote 0
        • afzal_m
          afzal_m iotcreators.com team last edited by

          Maybe an issue in our back-end. Can you pls add and remove a dummy IMEI in your project?

          https://dyrk.org/tools/imei/

          This will maybe solve the problem (for now).

          1 Reply Last reply Reply Quote 0
          • Uta
            Uta iotcreators.com team last edited by

            Hi Dirkie, did you add and remove a dummy IMEI in your project? Did it help? Please let us know so that we can help with further troubleshooting.
            Regards, Uta

            1 Reply Last reply Reply Quote 0
            • D
              Dirkie123 last edited by

              Hi, i have indeed registred a dummy device, and i had some data come trough to my server, however at first i could not register my original IMEI anymore but that problem seems to have disapeared in the last few days. the problem i am still having is that whether the data makes it to my server depends on the first character, for example i can send “4” (0x31) but not “2” (0x32). they do arrive in the portal but are not forwarded to my server.

              E 1 Reply Last reply Reply Quote 0
              • afzal_m
                afzal_m iotcreators.com team last edited by

                The reason why you couldn’t register your device before was probably because it was locked.

                When a device sends an uplink message before being registered in a project, the network will lock the device. Now and then, we clear the folder with locked devices. 😃

                I do not have the answer on your latest issue. I will reach out to some colleagues!

                C 1 Reply Last reply Reply Quote 0
                • E
                  Eric Barten iotcreators.com team @Dirkie123 last edited by

                  @Dirkie123 I would like to investigate this topic a bit more. Could you send me some logs I can’t see which device / SIM card you are using in your tests. You can DM me or send details to hi@iot.t-mobile.nl?

                  1 Reply Last reply Reply Quote 0
                  • D
                    Dirkie123 last edited by

                    Hi Afzal,
                    Thank you, your answer explains a lot,
                    as for my latest problem, i dont know what to think of it, at the moment i solved by sending a character that works first and remove it in my backend
                    Regards Dirk Jan

                    1 Reply Last reply Reply Quote 0
                    • afzal_m
                      afzal_m iotcreators.com team last edited by

                      Cool, still happy to receive your logs (as Eric requested)

                      1 Reply Last reply Reply Quote 0
                      • C
                        CHF @afzal_m last edited by

                        @afzal_m I have a similar issue. I see the latest message on the device list but it is not forwarded to my app.

                        To be honest I don’t remember if my device was registered first. I am using SIMCOM SIM7080G it was a journey at the beginning ;).

                        1 Reply Last reply Reply Quote 0
                        • afzal_m
                          afzal_m iotcreators.com team last edited by

                          @CFH I think we need to do some troubleshooting on our side. Can you please send us the IMEI numbers via welovemail@iotcreators.com?

                          Thanks!

                          1 Reply Last reply Reply Quote 0
                          • 1 / 1
                          • First post
                            Last post