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    Quectel BC66 sending messages but not received in the T-mobile NL Portal

    Network & Coverage
    network portal config connection
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    • V
      Vangaever last edited by Aleksandra Klinkner

      I’ve configured the Quectel BC66 for the T-Mobile Netherland network. The module is connected to the network (no errors) Sending message works in the console (SEND OK) but the message isn’t received in the T-Mobile Portal.
      My device is registered in the Portal as UDP device and also sending with a UDP socket.
      The connection is roaming (5) in the Netherlands?
      For elimination I’ve used two different SIMS ans two different BC66 devices. But still the same.
      Firmware of the BC66 = Revision: BC66NBR01A07

      What am I doing wrong in my configuration?

      Thanks
      Gerard

      1 Reply Last reply Reply Quote 0
      • afzal_m
        afzal_m iotcreators.com team last edited by

        This is an issue in our back-end 😞

        Apologies, we are working on it!

        1 Reply Last reply Reply Quote 0
        • afzal_m
          afzal_m iotcreators.com team last edited by

          Still working on it… keep you posted!

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          • afzal_m
            afzal_m iotcreators.com team last edited by afzal_m

            We’re still looking for the root cause. If that didn’t work out this afternoon, we will simply restart the component in question.

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            • afzal_m
              afzal_m iotcreators.com team last edited by

              Unfortunately still no root cause. But we have enough logs for further troubleshooting.

              We just restarted the affected component. As of now, you should be able to see the payloads again. Maybe you need to delete and register the device before you see result.

              1 Reply Last reply Reply Quote 0
              • V
                Vangaever last edited by

                Can’t login anymore. Profile and sims are gone

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                • afzal_m
                  afzal_m iotcreators.com team last edited by

                  That’s strange… you can not login… but you’re online at the forum?

                  1 Reply Last reply Reply Quote 0
                  • V
                    Vangaever last edited by

                    yes, online but my profile, projects and Sim cards are gone. lots of errors also

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                    • afzal_m
                      afzal_m iotcreators.com team last edited by

                      That has maybe something to do with the domain migration which we are doing now…

                      Pls

                      • go to portal.iot.t-mobile.nl and log-out
                      • go to portal.iotcreators.com and log-in
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                      • V
                        Vangaever last edited by

                        Login is working in portal.iotcreators.com, but no devices anymore.
                        errors :

                        1. Something went wrong while loading your devices
                        2. Something went wrong. Looks like a connection issue, still have an internet connection?
                        1 Reply Last reply Reply Quote 0
                        • afzal_m
                          afzal_m iotcreators.com team last edited by

                          Our lead devops guy just gave me heads up that the errors should be gone right now…

                          But on the other heard I just also heard that the initial problem is still there 😞

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                          • V
                            Vangaever last edited by

                            Loading devices is working now and indeed the initial problem is still there.

                            1 Reply Last reply Reply Quote 0
                            • afzal_m
                              afzal_m iotcreators.com team last edited by

                              Unfortunately it didn’t work out, what we tried yesterday. Please follow this topic for new updates.

                              1 Reply Last reply Reply Quote 0
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