Network disruption in the Netherlands
-
Hello T-Mobile,
Since last night all our NB-IoT devices on T-Mobile NL sims went dark. It seems we are not receiving any messages any more from your server. Is there a status page that we can check for issues? Is this only affecting us or are others seeing this?Best regards,
Robin -
Helllo T-Mobile and Robin,
Same here. No data arriving at our endpoint. Worked OK for months, but stopped at 2020-03-05T01:47:09
Hope it can be fixed quickly.Best regards,
Derko -
Yup, last message i saw was 1:48 this morning.
-
Same here. Last message received at 01:47:44
-
Also not receiving packets anymore since 2020-03-05 01:41, seems that local nodes seem to think they can deliver the data, but nothing is received in the backend anymore.
Best regards,
André Rodenburg
-
I just contacted @Eric-Barten. They are aware of the problem and working on a solution.
Derko
-
All we are facing an issue with an message broker database we are currently trying to fix it.
It is not a network issue we see all your messages coming in and we will try to resolve this with ASAP -
@eric-barten Can we get an update on the issue ?
-
All is resolved now
Very sorry for all the issues this must have created -
Still nothing…?
-
Wasted a few hours on trying to debug this issue, before I thought of looking at the forum. I suppose it would be really helpful to have some kind of status page where you can check the network.
-
@Eric-Barten We are receiving all messages twice now.
-
@Eric-Barten Seems to be resolved by removing and adding subscriptions again.
-
@bart-abel thanks for the update
-
@cees-meijer sorry for the inconvenience and thanks for the suggestion we will take this in consideration!
-
@Eric-Barten Since 04:30 this morning we have have not received any messages from our devices.
Is there a known network or server outage at T-Mobile? -
I have to confirm this. No messages since 2020-03-11T03:31:09.33449585Z
Same problem as last week?Derko
-
Same here, not receiving messages anymore, last message received 03:55.
Since last year we were very impressed with how the overal NB-iot network performed, but now with the missing messages this is putting NB-iot via T-mobile in a bad spotlight with our customers. -
This is unacceptable indeed and we are very sorry for the inconvenience. We are in touch with all involved engineers and suppliers and working on a structural solution.
-
The main unacceptability lies in the complete lack of communication.
I’ve given up, the high we all experienced last year is turned into a an all time low. I’m ready and able to pay for better service and so talking to Vodafone.
The head-in-the-sand attitude of the T-Mobile team (except for Eric) is unprecedented. I received the personal phone numbers of several team members but none of them are picking up or even returning calls.
