Network disruption in the Netherlands
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I just contacted @Eric-Barten. They are aware of the problem and working on a solution.
Derko
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All we are facing an issue with an message broker database we are currently trying to fix it.
It is not a network issue we see all your messages coming in and we will try to resolve this with ASAP -
@eric-barten Can we get an update on the issue ?
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All is resolved now
Very sorry for all the issues this must have created -
Still nothing…?
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Wasted a few hours on trying to debug this issue, before I thought of looking at the forum. I suppose it would be really helpful to have some kind of status page where you can check the network.
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@Eric-Barten We are receiving all messages twice now.
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@Eric-Barten Seems to be resolved by removing and adding subscriptions again.
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@bart-abel thanks for the update
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@cees-meijer sorry for the inconvenience and thanks for the suggestion we will take this in consideration!
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@Eric-Barten Since 04:30 this morning we have have not received any messages from our devices.
Is there a known network or server outage at T-Mobile? -
I have to confirm this. No messages since 2020-03-11T03:31:09.33449585Z
Same problem as last week?Derko
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Same here, not receiving messages anymore, last message received 03:55.
Since last year we were very impressed with how the overal NB-iot network performed, but now with the missing messages this is putting NB-iot via T-mobile in a bad spotlight with our customers. -
This is unacceptable indeed and we are very sorry for the inconvenience. We are in touch with all involved engineers and suppliers and working on a structural solution.
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The main unacceptability lies in the complete lack of communication.
I’ve given up, the high we all experienced last year is turned into a an all time low. I’m ready and able to pay for better service and so talking to Vodafone.
The head-in-the-sand attitude of the T-Mobile team (except for Eric) is unprecedented. I received the personal phone numbers of several team members but none of them are picking up or even returning calls. -
Is this affecting all price plans? Or only the community SIM cards?
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I’m receiving messages again. Problem solved?
About lack of communication as @magnatron writes: I am not sure if I agree with that. Yes, it is hard to get in touch with T-Mobile. That needs to be improved. But once you have contacted them, they are very much willing and trying to solve your problem.
And, we have a ‘Community’-plan. I don’t know exactly what I can expect as support. -
Some of our devices are now back up, but not all of them.
Can T-Mobile let us know when we should expect full recovery? -
The problem should be solved for now. It will take some minutes before all data will be received again. So it is possible that some devices are up again and some are still down.
Unfortunately this is only a workaround and we are still looking for a structural solution. I will keep you updated about this.
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@Eric-Barten we still have some devices that did not come up again. My understanding is that this outage was due to message broker problems and that the devices were still attached to the network. If so, can you track the device by IMEI number (867723030010440)? And correct the problem from your side? Otherwise we have to go and visit a customer location to retrieve and reset/debug the device.
