Planned maintenance 5.7.2022, 10 am: minor release upgrade for IoT Creators platform

Uta

**Maintenance window: 05.07.2022, 09:00 to 13:00 CEST
There will be a short downtime of appr. 10 minutes at around 10 am.

Service Interruption:
The device communication will be interrupted during this downtime. We try to find a solution to avoid message loss for your devices but be prepared that you might lose some uplink packages during these 10 minutes.

Please contact me/us in case you’ve got any questions.

We apologize for the inconvenience.

Florian Duecker

During our maintenance work we encountered some problems with our database server and we’re working on restoring normal operation.

We’ll inform you as soon as the service is fully back online.

We apologize for the inconvenience.

Florian Duecker

Hi everyone,

unfortunately, we are still currently working on fixing the problem. I hope that I will be able to give you more information soon.

Apologies again.

Florian Duecker

We are still fixing the system, but you should be able to see messages coming in again.

This is the current status:

coap + udp + neul should work with both uplink and downlink messages
mqtt + lwm2m are currently still disabled

Florian Duecker

Everything is back up running.

Thanks for your patience.

Derko Drukker

@Florian-Duecker Could it be that last night at 00:00 the system stopped again?

Florian Duecker

Hi Creators,

unfortunately, we are experience issues again (messages are not being forwarded) since midnight last night and we are currently troubleshooting the system. UDP und Neul messages will be logged, so in case you need the messages, send me a message to florian@iotcreators.com and we will provide you with the necessary data as soon as we have the underlying issue fixed.

Apologies again.

We understand that this is a major disturbance and we are sincerely sorry about it. The team is working as hard as possible to fix the issue as soon as possible.

When I have any updates, I will let you know.

BR
Florian

Florian Duecker

The system is up again and you should be able to see messages coming back in (maybe at high quantity since they have been queued). To be transparent: the system is not stabilized a 100% yet, so there might be some issues going forward. But we will keep you informed.

Florian Duecker

Finally some good news: the system has been up again since this morning around 9 and since 10 without further disturbance. The team was able to stabilize the system further and currently we don’t see any more issues.

We will come back to you in the next days to give you some more insights on what happened and what we plan to do in order to prevent this from happening again.

Thanks for being patient with us.

BR
Florian