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    Network disruption in the Netherlands

    Network & Coverage
    nb-iot t-mobile nl
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    • R
      Robin Puthli last edited by

      Hello T-Mobile,
      Since last night all our NB-IoT devices on T-Mobile NL sims went dark. It seems we are not receiving any messages any more from your server. Is there a status page that we can check for issues? Is this only affecting us or are others seeing this?

      Best regards,
      Robin

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      • D
        Derko Drukker last edited by

        Helllo T-Mobile and Robin,

        Same here. No data arriving at our endpoint. Worked OK for months, but stopped at 2020-03-05T01:47:09
        Hope it can be fixed quickly.

        Best regards,
        Derko

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        • R
          Remco Hosman last edited by

          Yup, last message i saw was 1:48 this morning.

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          • R
            Robin Puthli last edited by

            Same here. Last message received at 01:47:44

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            • A
              Andre Rodenburg last edited by

              Also not receiving packets anymore since 2020-03-05 01:41, seems that local nodes seem to think they can deliver the data, but nothing is received in the backend anymore.

              Best regards,

              André Rodenburg

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              • D
                Derko Drukker last edited by

                I just contacted @Eric-Barten. They are aware of the problem and working on a solution.

                Derko

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                • E
                  Eric Barten iotcreators.com team last edited by

                  All we are facing an issue with an message broker database we are currently trying to fix it.
                  It is not a network issue we see all your messages coming in and we will try to resolve this with ASAP

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                  • R
                    Remco Hosman @Eric Barten last edited by

                    @eric-barten Can we get an update on the issue ?

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                    • E
                      Eric Barten iotcreators.com team last edited by

                      All is resolved now
                      Very sorry for all the issues this must have created

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                      • J
                        Jeroen Gronsveld last edited by

                        Still nothing…?

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                        • Cees Meijer
                          Cees Meijer last edited by

                          Wasted a few hours on trying to debug this issue, before I thought of looking at the forum. I suppose it would be really helpful to have some kind of status page where you can check the network.

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                          • B
                            Bart Abel last edited by

                            @Eric-Barten We are receiving all messages twice now.

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                            • B
                              Bart Abel last edited by

                              @Eric-Barten Seems to be resolved by removing and adding subscriptions again.

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                              • E
                                Eric Barten iotcreators.com team @Bart Abel last edited by

                                @bart-abel thanks for the update

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                                • E
                                  Eric Barten iotcreators.com team @Cees Meijer last edited by

                                  @cees-meijer sorry for the inconvenience and thanks for the suggestion we will take this in consideration!

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                                  • R
                                    Robin Puthli last edited by

                                    @Eric-Barten Since 04:30 this morning we have have not received any messages from our devices.
                                    Is there a known network or server outage at T-Mobile?

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                                    • D
                                      Derko Drukker last edited by

                                      I have to confirm this. No messages since 2020-03-11T03:31:09.33449585Z
                                      Same problem as last week?

                                      Derko

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                                      • A
                                        Andre Rodenburg last edited by

                                        Same here, not receiving messages anymore, last message received 03:55.
                                        Since last year we were very impressed with how the overal NB-iot network performed, but now with the missing messages this is putting NB-iot via T-mobile in a bad spotlight with our customers.

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                                        • afzal_m
                                          afzal_m iotcreators.com team last edited by

                                          This is unacceptable indeed and we are very sorry for the inconvenience. We are in touch with all involved engineers and suppliers and working on a structural solution.

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                                          • magnatron
                                            magnatron last edited by

                                            The main unacceptability lies in the complete lack of communication.
                                            I’ve given up, the high we all experienced last year is turned into a an all time low. I’m ready and able to pay for better service and so talking to Vodafone.
                                            The head-in-the-sand attitude of the T-Mobile team (except for Eric) is unprecedented. I received the personal phone numbers of several team members but none of them are picking up or even returning calls.

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                                            • R
                                              Robin Puthli last edited by

                                              Is this affecting all price plans? Or only the community SIM cards?

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                                              • D
                                                Derko Drukker last edited by

                                                I’m receiving messages again. Problem solved?
                                                About lack of communication as @magnatron writes: I am not sure if I agree with that. Yes, it is hard to get in touch with T-Mobile. That needs to be improved. But once you have contacted them, they are very much willing and trying to solve your problem.
                                                And, we have a ‘Community’-plan. I don’t know exactly what I can expect as support.

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                                                • R
                                                  Robin Puthli last edited by

                                                  Some of our devices are now back up, but not all of them.
                                                  Can T-Mobile let us know when we should expect full recovery?

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