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    IoT Creators Bug Tracker šŸž

    iotcreators.com portal & API
    bugs iotcreators
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    • Florian Duecker
      Florian Duecker iotcreators.com team last edited by Florian Duecker

      Hi all,

      we know that bugs are frustrating, but let’s keep track on them together so we can fix them ASAP. If you encounter any other problems, please let us know here.

      These are the bugs that we are aware of and working on šŸ‘‡

      PORTAL šŸž

      • Search device by IMEI not functional (28.05 fixed with limitation; 02.06 fully fixed)
      • Device overview not consistent (i.e., empty pages) (28.05 fixed for most cases)
      • Broken Link to edit billing address in invoice overview (02.06 fixed)
      • Confusing 404 wording (fixed)
      • Adding devices in project results in error message and site needs to reload in order to see all devices (Hotfix deployed: 31.05)
      • Refresh Table link on the portal does not work (02.06 fixed)
      • Minor issues with the CSV import

      Ā 
      DOCUMENTATION šŸž

      • Page https://docs.iotcreators.com/docs/sim-cards has a link leading to https://forum.iot.t-mobile.nl/ (28.05. URL fixed with newest version)

      Florian

      1 Reply Last reply Reply Quote 1
      • magnatron
        magnatron last edited by

        Portal

        • Billing address ā€œeditā€ not functional
        1 Reply Last reply Reply Quote 0
        • Florian Duecker
          Florian Duecker iotcreators.com team last edited by

          Hi magnatron,

          thanks for reporting. I can not reproduce the bug. Can you please give more details.

          Thanks

          1 Reply Last reply Reply Quote 0
          • magnatron
            magnatron last edited by

            1. Log in
            2. Click on INVOICES in the left menu
            3. Click on ā€œEditā€ beneath your ā€œBilling addressā€
            4. Witness a creative 404 page
            1 Reply Last reply Reply Quote 0
            • magnatron
              magnatron last edited by

              404 page

              • incorrect spelling ā€œWe could not found what you are looking forā€
              • What is ā€œthe homepageā€ in ā€œTry again from the homepageā€ and why is there a button ā€œGo to your dashboardā€ if I should try from the homepage? šŸ˜‰

              (as in ā€œwho is General Failure and why is he reading my drive?ā€)

              1 Reply Last reply Reply Quote 1
              • Florian Duecker
                Florian Duecker iotcreators.com team last edited by Florian Duecker

                Thanks. I put this to the list of errors and created some backlog tickets for our developers. In case you need to change your billing address at the moment, you still should be able to do this in the setting view.

                1 Reply Last reply Reply Quote 0
                • magnatron
                  magnatron last edited by

                  Broken link(s?)

                  • Link(s) in the docs is (are?) broken.
                    E.g: Page https://docs.iotcreators.com/docs/sim-cards has a link leading to https://forum.iot.t-mobile.nl/ (which has no valid SSL)
                  Uta 1 Reply Last reply Reply Quote 0
                  • magnatron
                    magnatron last edited by

                    Missing info about Chip-SIM

                    https://docs.iotcreators.com/docs/sim-cards doesn’t seem to have any info on the newest kid on the block…

                    1 Reply Last reply Reply Quote 0
                    • Florian Duecker
                      Florian Duecker iotcreators.com team last edited by Florian Duecker

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • magnatron
                        magnatron last edited by

                        This post is deleted!
                        Florian Duecker 1 Reply Last reply Reply Quote 0
                        • magnatron
                          magnatron last edited by

                          Registering device via portal is defunct

                          URGENT!!

                          Also registering via the portal does not work and results in error messages:
                          Schermafbeelding 2021-05-31 om 10.09.24.png

                          Cees Meijer 1 Reply Last reply Reply Quote 0
                          • Cees Meijer
                            Cees Meijer @magnatron last edited by

                            @magnatron This happened to me as well, but after refreshing the page I found out that the device did actually register. It just gave these error messages.

                            magnatron 1 Reply Last reply Reply Quote 0
                            • magnatron
                              magnatron @Cees Meijer last edited by

                              @Cees-Meijer ā€œThisā€ as in using the portal or the API?

                              Cees Meijer 1 Reply Last reply Reply Quote 0
                              • Cees Meijer
                                Cees Meijer @magnatron last edited by

                                @magnatron In the portal.

                                magnatron 1 Reply Last reply Reply Quote 0
                                • magnatron
                                  magnatron @Cees Meijer last edited by

                                  @Cees-Meijer I’m trying now but I do not see the device after refresh. The portal might use a shadow-API but the actual API is much more important to us as we use that for our devices in our production flow.

                                  1 Reply Last reply Reply Quote 0
                                  • magnatron
                                    magnatron last edited by

                                    The portal does work now and then. Another device did register even after the error messages as you said. Thanks for the tip!

                                    1 Reply Last reply Reply Quote 0
                                    • Florian Duecker
                                      Florian Duecker iotcreators.com team @magnatron last edited by

                                      @magnatron Please check: https://docs.iotcreators.com/docs/sim-cards - it has information about eSIM and nuSIM. Last week this link lead another old version without these information and old links. This should now be fixed. Maybe you need to clear your cache.

                                      magnatron 1 Reply Last reply Reply Quote 0
                                      • magnatron
                                        magnatron @Florian Duecker last edited by

                                        @Florian-Duecker
                                        It is probably the same looking at the ā€œMFF2ā€ tag, but i’m drowning in abbreviations already, so please can you confirm if the ā€œeSIMā€ on that page is the same as the offered ā€œChip-Simā€ on the SIM order page?

                                        1 Reply Last reply Reply Quote 0
                                        • Cees Meijer
                                          Cees Meijer last edited by

                                          Small bug (which I already reported two weeks ago, so it’s not related to the upgrade) : The ā€˜Refresh Table’ link on the portal does not work. I already tried different browsers, but no result.

                                          1 Reply Last reply Reply Quote 0
                                          • Florian Duecker
                                            Florian Duecker iotcreators.com team last edited by

                                            @Cees-Meijer Thanks. I added this to the list and our backlog.
                                            @magnatron regarding the communication of the change: I’m sorry you missed that. I will try to make it more prominent next time, but please also check your emails from 24.04 and 19.05 where we also made aware of this. Regarding the SIM: From my understanding: MFF2 is the form factor. eSIM stands for embedded SIM and this could be done in different form factors (e.g., MFF2, WLCSP). But the MFF2 SIM is an eSIM. It needs to be soldered on. I’m not an expert on this and would ask to bring this topic to another thread if necessary as I don’t consider this as bug. thanks!

                                            magnatron 2 Replies Last reply Reply Quote 0
                                            • magnatron
                                              magnatron @Florian Duecker last edited by

                                              @Florian-Duecker Thanks.

                                              I would call this a small bug in the documentation, because the naming between the ordering page and the documentation page differs:

                                              There’s a link on the order page beneath the Chip-Sim saying ā€œAll detailsā€.
                                              But when you click that link there is not a single mention of a chip-sim.

                                              I know less of this matter than you do but I’m asked by my engineers to buy these. I’d like to know more about what I’m buying but there’s nothing to be found about this specific product.

                                              1 Reply Last reply Reply Quote 0
                                              • magnatron
                                                magnatron last edited by

                                                Unable to order Chip-Sim

                                                I’m trying to order 10 chip-sims.
                                                Different shipping address from billing address.
                                                Chose iDeal > knab to pay.
                                                Agreed to the T-Mobile NL terms (Which might be strange as iotcreators is promoted as being part of DT)
                                                Clicked ā€œOrderā€

                                                Error message, also after trying multiple times:

                                                Schermafbeelding 2021-05-31 om 14.44.47.png

                                                1 Reply Last reply Reply Quote 0
                                                • Florian Duecker
                                                  Florian Duecker iotcreators.com team last edited by Florian Duecker

                                                  @magnatron I sent you an email with more info on the MFF2 sims and I will manually sent you some MFF2. Please don’t be mad at me, but I need to moderate this thread a little bit as we now start to talk also about other stuff like migration communication which nothing has to do with bugs - I move some of the posts to the migration thread.

                                                  1 Reply Last reply Reply Quote 1
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