iotcreators.com web
    • Login
    • Search
    • forum.iotcreators.com
    • docs.iotcreators.com
    • Tags
    • Popular
    • Recent
    • Register

    Quectel does not register in project

    Hardware
    device registration problem
    3
    4
    157
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • magnatron
      magnatron last edited by

      I’m’ trying to register a Quectel device in a project. First time I entered the IMEI it was successful and the response was green. But it doesn’t show up in the list of devices.
      Could not enter it a second time.
      What could be the problem?

      Florian Duecker 1 Reply Last reply Reply Quote 0
      • Florian Duecker
        Florian Duecker iotcreators.com team @magnatron last edited by

        @magnatron That’s strange. Can you please share the IMEI with us via the helpdesk (support@iotcreators.com) and we can check what went wrong?! Thanks.

        magnatron 1 Reply Last reply Reply Quote 0
        • magnatron
          magnatron @Florian Duecker last edited by

          @florian-duecker The IMEI was still registered at a separate account (hw developer account)
          So, there might be a small bug in the register-device procedure that the response is a successful one (green prompt) while the device cannot actually be registered.
          (just a guess)

          Uta 1 Reply Last reply Reply Quote 0
          • Uta
            Uta iotcreators.com team @magnatron last edited by

            @magnatron yes this is a known bug unfortunately and we already requested a fix from our vendor. In case that the device is not functional at the moment or the device data aren’t forwarded to the correct application URL please send the IMEI to our support mailbox, we’ve got a workaround to fix it for you.

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            • First post
              Last post