Posts made by afzal_m

It works again for CoAP (Neul Messaging) device after restarting the adapter.
We noticed some things in our logs and currently analyzing this to find the root cause.

Yes

Pls check your whatsapp message. I added you to our whatsapp broadcast for outages.

We have problems with our Neul Messaging CoAP traffic.

@Roalnd-Baldin and @Yassine-Amraue are already on it for a while.

I will also keep you posted here

@Yosiel

That is great. Just reach out when you need assistance again.

Just to be sure: now you are trying to send a message to the device, right?

Hi Yosiel,

I’ll ask my colleagues for assistance.

In the meantime: how did you try to send the downlink? Via our GUI/portal? Or did you use the API?

But if you’re going to use old simcards in this pilot project. Please send the sim id’s to iwantroamingandiwantitnow@iotcreators.com.

And if you’re going to use new simcards… then don’t worry, it will just work!

Yes, it does!

This is strange. Let’s do some further checks with our colleagues. Does @Florian-Duecker already have the full IMEI? If not, @Yosiel can you pls send it to me via dm or afzal@iotcreators.com

If your IMEI ends like one of these below, than you can re-try it now @Yosiel

Hey @magnatron

Yes! It’s available for sims which are being used in a paid plan

Positive feedback from all our customers. Most of them did not even notice the downtime.

We’re happy!

It’s going very well!

We even checked devices of many of our customers individually and it looks like everything is fully back up & running.

No packet loss unlike last time.

Yeah, we just saw a successful message of this device coming in at 06:19!

I’s not the issue of being a registration message. In that case we’d have seen the message coming in.

And the last message before today 06:19 was from May 23rd…

Hence, the message never arrived. Maybe a temp. issue with the mobile network?

How is it going with the other devices?

With regards to the portal functionalities: we’re still bringing back the portal.

@magnatron the IMEI that you just provided was only active on the May 19th and 23rd of May.

Is this a device that sends uplinks to your platform only after you triggered the device with a downlink? If so, than maybe the problem is not the uplink but the downlink.

If not, do you have another IMEI example which was online more recently?

@magnatron
Thanks for providing this feedback, can you please send me some IMEI’s via DM or email?

Hi Yosiel,

You will need a sim from iotcreators.com. It is included in the free starterkit project

@MeneerJacco thanks for making us aware. This is because of the rollback. You probably registered the device on the new version of our service capability server.

Can you pls send me the IMEI numbers via PM or via hello@iotcreators.com?

We’ll fix it right away!

Hi @magnatron I am very sorry to disappoint you. But there is chance that, the next time, it will happen again during office hours.

For many of our customers there is no difference between daytime device data and nighttime device data. They’re both equally important.

The problems of today lasted for a little bit longer than 4 hours. The risk of doing this during the night could mean that it can take 8 or 10 hours.

I don’t like the idea of losing data at all. But if I have to choose, then 4 hours is better than 8 hours.

@Ronan-Lacroix @Kolja-Vornholt do you know this?

Good to hear @BrodVictor… but it looks like I missed your post from yesterday?

Hey @magnatron

We understand your worries. Really. And that is exactly why the team picked this timeslot for the maintenance.

We’ve been planning this since October 2020. The reason why we are already working on this upgrade and migration for more than 7 (!!) months, is because we want to mitigate all risks during and after this maintenance.

Hence, we are very optmistic about our statement that the interruption will not last longer than just a few minutes.

However, in case something goes wrong… we’d like to solve the problem as quickly as possible. And to solve it as quickly as possible, we need to involve people from different parts of the world.

If we move the maintenance to another timeslot and something goes wrong, there us a high possibility that solving the problem will take more time than we want.

For this reason, we see the announced time-slot as the time-slot with the least risk.

But I promise you that we are doing everything to avoid problems.

Hi @Claude-RICHARD

Welcome, happy to have you here :-).

Unfortunately you can only use our UDP server with simcards from Deutsche Telekom.

We can send you one, but there is another problem: we do not have NB-IoT roaming in France (yet)…

@JakubT , in addition to @Ronan-Lacroix last post, he also checked the simcard numbers that you sent to me by email and he did not see any attempts to attach to the network so far…