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    Unable to register / delete device

    iotcreators.com portal & API
    registration portal api device
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    • Cees Meijer
      Cees Meijer last edited by Aleksandra Klinkner

      I have a device which will not register. Not through the wesite, and not through the API. When using the API I get the response ‘Device already exists’. But when i use the API to get a list of all devices, this specific one is not present.
      Now this unit has been transmitting without being registered, and on the forum I found a note saying that if you do that the device gets a automatic registration with the general T- Mobile account and therefore cannot be added to a specific project. But it also mentioned that these registrations are erased every morning around 08:00, so it should be possible to register the next day. But I’ve tried, and that does not work either.
      So what next …?

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      • Uta
        Uta iotcreators.com team last edited by

        Hi @Cees-Meijer, we are investigating this issue and come back with a reply asap. Thanks for your patience.

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        • Roland Baldin
          Roland Baldin iotcreators.com team last edited by

          Hi Cees,

          could you please send your IMEI to support@iotcreators.com. I need to know it to help you.

          Regards, Roland

          Cees Meijer 1 Reply Last reply Reply Quote 0
          • Cees Meijer
            Cees Meijer @Roland Baldin last edited by

            This post is deleted!
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            • Roland Baldin
              Roland Baldin iotcreators.com team last edited by

              @Cees-Meijer I deleted you last post because it contained your IMEI. You created a a support ticket for it and work on it.

              Regards, Roland

              Cees Meijer 1 Reply Last reply Reply Quote 0
              • Cees Meijer
                Cees Meijer @Roland Baldin last edited by

                @Roalnd-Baldin Oops. That may not have been too smart. Thanks for paying attention and removing it. Next time I’ll be a little more careful and address support directly.

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                • Roland Baldin
                  Roland Baldin iotcreators.com team last edited by

                  @Cees-Meijer I just got an error message that the email couldn’t be delivered to you email address. Could you please send an email to support@iotcreators.com to make sure I am using the right address?

                  Thanks!

                  Cheers.

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