Unable to register / delete device
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I have a device which will not register. Not through the wesite, and not through the API. When using the API I get the response ‘Device already exists’. But when i use the API to get a list of all devices, this specific one is not present.
Now this unit has been transmitting without being registered, and on the forum I found a note saying that if you do that the device gets a automatic registration with the general T- Mobile account and therefore cannot be added to a specific project. But it also mentioned that these registrations are erased every morning around 08:00, so it should be possible to register the next day. But I’ve tried, and that does not work either.
So what next …?
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Hi @Cees-Meijer, we are investigating this issue and come back with a reply asap. Thanks for your patience.
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Hi Cees,
could you please send your IMEI to support@iotcreators.com. I need to know it to help you.
Regards, Roland
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This post is deleted!
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@Cees-Meijer I deleted you last post because it contained your IMEI. You created a a support ticket for it and work on it.
Regards, Roland
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@Roalnd-Baldin Oops. That may not have been too smart. Thanks for paying attention and removing it. Next time I’ll be a little more careful and address support directly.
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@Cees-Meijer I just got an error message that the email couldn’t be delivered to you email address. Could you please send an email to support@iotcreators.com to make sure I am using the right address?
Thanks!
Cheers.
