I cannot register my device
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Hello
I am trying to register my device and it won’t let me.
It tells me internet connection error, but I have a perfect internet connection.
In fact I already got ip address and did NPING to the UDP server which responded +NPING:172.27.131.100,253,4814What could be the problem that my device can’t register?
Regards,
thank you very much.
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Hi Yosiel,
thanks for bringing this up. This is a known bug, see here: https://forum.iotcreators.com/topic/704/iot-creators-bug-tracker. You should be able to see the device after you reload the project page.
But were working on a proper fix right now.
Florian
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Hi Florian
I reloaded the page a few times and I still don’t see the device and it keeps giving me an error.
I will wait for you to finish working on a better solution.thanks
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@Yosiel Did you already power-on the device? Then it might be hanging in the catch-all tenant.
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Hi Yosiel,
can you please re-check and maybe (if possible) try to register another device. We deployed a hot fix today, so it should be fixed now. If you tried to send a message before registering this might cause issues as well as @magnatron pointed out.
Florian
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hello Florian
I may have sent a message before, and if so how can I fix it since I don’t have any device anymore.
thank you
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If your IMEI ends like one of these below, than you can re-try it now @Yosiel
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hello @afzal_m
no , my IMEI ends in 4750
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This is strange. Let’s do some further checks with our colleagues. Does @Florian-Duecker already have the full IMEI? If not, @Yosiel can you pls send it to me via dm or afzal@iotcreators.com
