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    I cannot register my device

    iotcreators.com portal & API
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    • Y
      Yosiel last edited by

      Hello
      I am trying to register my device and it won’t let me.
      It tells me internet connection error, but I have a perfect internet connection.
      In fact I already got ip address and did NPING to the UDP server which responded +NPING:172.27.131.100,253,4814

      What could be the problem that my device can’t register?

      Regards,
      thank you very much.

      1 Reply Last reply Reply Quote 0
      • Florian Duecker
        Florian Duecker iotcreators.com team last edited by

        Hi Yosiel,

        thanks for bringing this up. This is a known bug, see here: https://forum.iotcreators.com/topic/704/iot-creators-bug-tracker. You should be able to see the device after you reload the project page.

        But were working on a proper fix right now.

        Florian

        Y 1 Reply Last reply Reply Quote 0
        • Y
          Yosiel @Florian Duecker last edited by

          @Florian-Duecker

          Hi Florian

          I reloaded the page a few times and I still don’t see the device and it keeps giving me an error.
          I will wait for you to finish working on a better solution.

          thanks

          magnatron 1 Reply Last reply Reply Quote 0
          • magnatron
            magnatron @Yosiel last edited by

            @Yosiel Did you already power-on the device? Then it might be hanging in the catch-all tenant.

            1 Reply Last reply Reply Quote 0
            • Florian Duecker
              Florian Duecker iotcreators.com team last edited by

              Hi Yosiel,

              can you please re-check and maybe (if possible) try to register another device. We deployed a hot fix today, so it should be fixed now. If you tried to send a message before registering this might cause issues as well as @magnatron pointed out.

              Florian

              Y 1 Reply Last reply Reply Quote 0
              • Y
                Yosiel @Florian Duecker last edited by

                @Florian-Duecker

                hello Florian

                I may have sent a message before, and if so how can I fix it since I don’t have any device anymore.

                thank you

                1 Reply Last reply Reply Quote 0
                • afzal_m
                  afzal_m iotcreators.com team last edited by

                  If your IMEI ends like one of these below, than you can re-try it now @Yosiel
                  Screenshot 2021-05-31 163316.png

                  Y 1 Reply Last reply Reply Quote 0
                  • Y
                    Yosiel @afzal_m last edited by

                    hello @afzal_m

                    no , my IMEI ends in 4750

                    1 Reply Last reply Reply Quote 0
                    • afzal_m
                      afzal_m iotcreators.com team last edited by

                      This is strange. Let’s do some further checks with our colleagues. Does @Florian-Duecker already have the full IMEI? If not, @Yosiel can you pls send it to me via dm or afzal@iotcreators.com

                      1 Reply Last reply Reply Quote 0
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